Website terms and conditions

The Website is owned and operated by or on behalf of Israel Guide Dog Centre UK. Access to and use of this Website is provided by Israel Guide Dog Centre UK subject to the following terms and conditions and our Privacy Policy.

1. Definitions

In these terms and conditions:

“Israel Guide Dog Centre for the Blind” or “Israel Guide Dog Centre” means the Israel Guide Dog Centre UK, a registered charity in the United Kingdom (1188449). Registered address: 25 Beech Drive, Borehamwood, Hertfordshire WD6 4QU.

“Website” means any Website under the ownership or control of Israel Guide Dog Centre UK from which a link has been created to these terms and conditions and all related domain and microsites;

“Material” means all of the information, data, text, graphics, links, or computer code or other Material published on, contained or available on the Website; and

“Privacy Policy” means our privacy and cookies policy.

2. General

Your use of this Website constitutes acceptance of these terms and conditions and the Privacy Policy as at the date of your first use of this Website and you agree to be bound by them. If these terms and conditions are not accepted in full then you must not use this Website.

Israel Guide Dog Centre UK reserves the right to change these terms and conditions at any time by posting changes online. Your continued use of this Website after changes are posted constitutes your acceptance of the modified terms and conditions.

In some cases additional terms and conditions, rules or specific terms of use may also apply in addition to these terms and conditions (such as when you make a purchase through our online shop or make an online grant application), and we will make these available to you or include them on the relevant Website page. They will take priority in the event of a conflict with these terms and conditions.

3. About our Website

Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or amend this Website and any Material, products or services on this Website at any time. We do not guarantee that this Website or any content on it will always be available or uninterrupted.

The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. Before making any decisions based on the content of this Website you are strongly advised to obtain professional or specialist advice. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

4. Your use of our Website

You agree to use this Website only for lawful purposes and in a manner which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the Website by, any third party. Such restriction includes, without limitation, conduct which may harass, defame or cause distress to any person and the transmission of obscene or offensive Material within this Website.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other Material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Some part of our Website and microsites are targeted to children and young people. You must only use those parts of the Website as appropriate for your age. In some cases we require the approval or involvement of any appropriate adult (for example when a child joins one of our clubs or provides personal data), and you must ensure you only provide that approval or involvement where you meet the requirements and are fully authorised to do so.

You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms and conditions and that they comply with them. This includes any children or young people for whom you are responsible.

5. Your Personal Information

By using our Website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in our Privacy Policy.

6. Registration

You may be asked to register with us to access some areas of our Website or to make use of some of our services. Your personal data will be used and disclosed in the manner set out in our Privacy Policy. You must keep your password confidential and must not disclose it to anyone. If at any time you know or suspect that a third party may know your password you must promptly change it. We may choose not to accept your registration and we reserve the right to cancel or disable your registration, account or password at any time.

7. Donations and Payments

Although Israel Guide Dog Centre UK seeks to protect online payment details in accordance with the Payment Card Industry Data Security Standard, the security of such information transmitted via the Internet cannot be guaranteed. As such any data transferred is at your own risk.

If you use a payment card on our Website, you must be the authorised user of the card and have permission and funds to make the relevant payment or donation.

If you have made a donation of money in error please call us on 020 8090 3455 (Monday to Friday, 9am to 5pm) or email and we will be happy to discuss your refund with you. Please note we will not be able to return donated items.

We may provide the ability for you to arrange the collection of certain items that you want to donate. You must ensure that you read and comply with the rules and terms of use for this service, and that the items you want us to collect meet our requirements and that you have full permission to donate the items. We will own any items that we collect from the moment we collect them.  This is not a commercial service, and although we will try to arrange for someone to collect your items on the agreed date we may not always be able to do so. We cannot accept any liability if we do not collect some or all of your items for any reason.  We reserve the right at any time to cancel the collection or refuse to accept any items for any reason.

8. Our Products and Services

Any purchases from our Website (including our online shop) will be subject to our online shop terms and conditions.

Sometimes we may offer free products, services or events through our Website, for example online games or activities, information packs, and local collections. Because these are free of charge, they are all provided at our discretion, on an “as is” basis, and we cannot accept any liability for any loss or damage if we are unable to provide those items, or if they do not conform to any stated specifications.   To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to such items, whether express or implied.

Some products, services or events will have their own rules or specific terms of use which will apply and which you must comply with.

9. Our Liability

Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

We will not be liable for any loss or damage (including loss of data), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

i. use of, or inability to use, the Website or any Material; or
ii. use of or reliance on any content or information displayed on our Website; or
iii. the provision of, or our failure to provide, any products, services or events ordered or made available through our Website (unless stated otherwise in any relevant additional terms and conditions).

Please note that our Website is only intended to be for domestic and private use, and we will have no liability for any loss of profit, loss of business, business interruption, loss of business opportunity, goodwill or reputation or any indirect or consequential losses or damage.

Israel Guide Dog Centre UK does not accept any liability for any loss or damage caused by viruses or  any other technologically harmful Material that may infect your computer equipment, computer programs, data or other proprietary Material due to your use of our Website or to your downloading of any content on it, or on any Website linked to it.

Please note that our liability in relation to purchased goods will be set out in our Giftshop terms and conditions.

10. Our Online Community

Our online community and other public areas on our Website are public forums so can be viewed by anyone searching the Internet and posts will be indexed by search engines such as Google. Therefore, please be careful what you post – do not post anything confidential, contact details or personal information which could put yourself or someone else at risk. We hope you will make friends within the community but do not share personal information unless you absolutely trust that person is genuine. If you plan to meet anyone you have befriended on the internet, never go alone and always meet in a public place.Please note that we cannot and do not vet any users or verify their identity.

Any communication or Material that you transmit to, or post on, any public area of the Website including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary information. You are responsible for any content you post, and you must ensure it is legal, not inaccurate or misleading and that you have all necessary third party rights and permissions.

We do not tolerate any posts, links or comments which are offensive, threatening, racist or discriminatory and we reserve the right to delete any comments or remove any content that we think is inappropriate or falls short of our standards, and we may block users if needed.

Content posted by users will not necessarily represent Israel Guide Dog Centre UK’s views or values and we do not accept responsibility or liability for any content posted by other people.

11. Trade marks, Copyright and Other Rights

Israel Guide Dog Centre UK is the owner or licensee of all intellectual property rights in the Website including the Israel Guide Dog Centre for the Blind and the Israel Guide Dog Centre UK name and logo. The Material is protected by copyright laws and treaties around the world and all right are reserved. You may not use or do anything with the Material or any of our intellectual property rights apart from as set out in this section.

The names, images and logos identifying the Israel Guide Dog Centre UK or third parties and their products and services are the proprietary marks of the Israel Guide Dog Centre UK and/or third parties as appropriate. You may only use these where they are included on any pages or documents that you copy and use in accordance with this section. Nothing contained in these terms and conditions or on the Website may be construed as conferring any license or right under any trademark or patent of the Israel Guide Dog Centre UK or any third party.

Commercial use or publication of all or any Material is strictly prohibited without prior written authorisation from Israel Guide Dog Centre UK.

You may:
i. print off or download any page(s) from the Website for your personal use; and
ii. copy documents on this Website for personal, non-commercial use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely.

You must NOT:
i. modify the paper or digital copies of any Material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; or
ii. copy, display or publish any of the Material (including any photos, documents or text) in a way which is accessible to the public (for example, on another Website) without prior written authorisation from Israel Guide Dog Centre UK.

Please note that some of the Material (including some documents and photos) has been published on this Website with the permission of the relevant copyright owners (who are not Israel Guide Dog Centre UK). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

12. Links to Third Party Websites

Our Website includes links to external Websites. We receive many link requests and only link to sites which we believe provide useful information that will be of interest to our users. All requests will be either granted or refused at the discretion of the Israel Guide Dog Centre UK management team. We will not enter into any correspondence about decisions. If you would like to request a link to your site please contact us.

Israel Guide Dog Centre UK has no control and therefore takes no responsibility for the content of external internet sites even when we have included a link on our own Website. The existence of a link from our Website to any other Website is for information purposes only and does not imply that the Israel Guide Dog Centre UK endorses the activities or views of that Website or the organisation behind the site, nor does it indicate any form of association or partnership on our part. We will not be liable for any loss or damage that may arise from your use of those sites.

13. Linking to our Website

Linking to our Website can help communicate valuable information to patients, medical professionals, volunteers, donors and other interested parties about the work that we do. It is not necessary to request permission to link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, although we do reserve the right to request the removal of any link. The Israel Guide Dog Centre UK logo may not be used without prior written permission, which may be requested by emailing us at A link to the Israel Guide Dog Centre UK Website must not be used to imply Israel Guide Dog Centre UK endorsement of the site, related products or services. Your site must not conflict with the aims of the Israel Guide Dog Centre UK.

14. Fundraising Regulator

The Israel Guide Dog Centre UK proudly works with the Fundraising Regulator. This is because we are committed to the highest standards in fundraising and strive to always work in a way that is effective, open and honest. We are dedicated to raising funds in the most cost effective ways in order to help blind and visually-impaired people in Israel.

The Fundraising Regulator is an independent body who set and maintain the standards for charitable fundraising. The board’s primary function is to deal with complaints about fundraising activity from members of the public, allowing people to give to charitable organisations with confidence.

By joining the Fundraising Regulator we agree to adhere to the Code of Fundraising Practice and the Fundraising Promise.

15. Jurisdiction

These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

16. Contact us

Any questions regarding this Website should be sent to Israel Guide Dog Centre UK using our contact form or by post to: Website query, IGDC-UK, PO Box 756, Borehamwood WD6 9JE.

Israel Guide Dog Centre UK (IGDC) – Safeguarding Policy

January 2018

Objectives: IGDC aims to create a safe environment for all staff and supporters, to raise money for the Israel Guide Dog Centre.
Scope of the Policy: Covers all staff, volunteers, children, vulnerable adults and animals coming in to contact with IGDC in the UK, and whenever representatives of IGDC represent the organisation outside of the UK.

Legal Requirements: IGDC ensures adherence to UK law, with particular reference to GDPR 2018, DBS checks, Children and Young Persons Act 2008, Safeguarding Vulnerable Groups Act 2006, Prevent 2011.

Commitments: IGDC commits to ensuring safe working practices for all staff, according to UK law; to protect all children, adults, vulnerable adults and animals at any of its fundraising events, or other parts of its business; to obtain consent, access, store, delete and process all data according to GDPR 2018; and to demonstrate a robust management, training and governance process. IGDC understands that safeguarding is everyone’s responsibility and trains all staff and volunteers accordingly.

Safeguarding Concerns: There are different types of concerns, which could compromise someone’s safety. These include, but are not limited to, physical, sexual, psychological/emotional, neglect, discrimination, institutional or financial.

Reporting a Safeguarding Concern: Can be done by any member of staff, volunteer, or member of the public in the first instance to the Executive Director, Martin Segal, or the Chair of the Board, Jon Benjamin. If concerns are not resolved, or not able to be resolved at this level, concerns should be reported to Local Authority Safeguarding Boards, or the Police.

Policy written and approved January 2018 by Martin Segal.
Date of next Review: January 2022.